1. Introduction
This Privacy & Cookie Policy explains how Unicorn.pm B.V. i.o. (“Unicorn.pm”, “we”, “us”, or “our”) processes personal data when you visit our website, use our services, or interact with us. We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and other applicable laws.
This policy covers:
Unicorn.pm B.V. i.o.
Email: privacy@unicorn.pm
3. Purposes of Processing
We process personal data for the following purposes:
- Product demonstration & information: responding to demo requests, handling inquiries, and providing initial access to our platform.
- Delivery of services: processing personal data in the context of providing and maintaining our services
- Service support: handling service & support requests
- CRM & Marketing: managing customer accounts, sending service-related communications and sending promotional or tailored communications via MailerLite, only with your consent.
- Analytics & optimization: tracking website and platform usage with Google Analytics to improve performance and user experience.
- Legal compliance: fulfilling statutory obligations.
4. Categories of Data Processed
By using our website:
- Identity data: name, company, job title
- Contact data: email address, phone number
- Usage data: pages visited, time spent, clicks, interactions
- Technical data: IP address, browser type, device information
- Communication data: messages sent via forms or email
- Marketing data: newsletter subscriptions, preferences
By using our services:
- Login data: name and email address of the users of our services
- Billing contact data: name, email address, phone number
- Information about your software: portfolio managers, contract owners, support contacts and software license holders & software users (name and email address)
5. Legal Basis
Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.
Our processing activities are based on:
- Contractual necessity (Art. 6(1)(b) GDPR)
- Legal obligation (Art. 6(1)(c) GDPR)
- Legitimate interest (Art. 6(1)(f) GDPR)
- Consent (Art. 6(1)(a) GDPR)
Consent can be withdrawn at any time without affecting prior lawful processing.
6. Data Sharing & Third Parties
We share data only with trusted providers:
- MailerLite (CRM & email marketing)
- Google Analytics (website analytics)
- Hetzner Online (hosting provider)
- Legal/regulatory authorities if required
7. Data Retention
- CRM & contact data: retained until you unsubscribe or request deletion.
- Analytics data: retained up to 26 months.
- Legal records: retained as required by law.
- Platform data: retained for 6 months after termination of the agreement, unless otherwise agreed with the customer.
8. Cookies & Tracking
We use cookies to enhance your experience.
Types of cookies:
- Functional cookies - necessary for site operation.
- Analytics cookies (Google Analytics) - measure usage and performance.
- Marketing cookies (MailerLite tracking) - track newsletter engagement.
You can manage cookie preferences via your browser or opt out of non‑essential cookies using our cookie banner.
9. Security Measures
We implement technical and organizational measures including:
- SSL encryption
- Strong password policies
- Multifactor authentication (MFA) support
- Single Sign-On (SSO) support
- Role‑based access controls
- Incident response protocols
- Cloudflare protection
- Regular backups
10. Your Rights
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Withdraw consent at any time
Requests can be submitted to privacy@unicorn.pm. We may verify your identity before processing. You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens.
11. Changes to This Policy
We may update this policy to reflect changes in our services or legal requirements. Updates will be posted on this page with a revised date.
Last updated on 10 December 2025