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Terms & Conditions

1. Introduction

These General Terms and Conditions (“Terms”) apply to all offers, agreements, and deliveries of Unicorn Portfolio Management B.V. i.o. (“Company”, “we”, “us”), a private limited liability company in formation having its registered office at Aalsmeer, the Netherlands, and its principal place of business at Snoekbaarsstraat 35, 1432PE, Aalsmeer, the Netherlands, to be registered with the Dutch Chamber of Commerce (hereinafter referred to as “Unicorn Portfolio Management”).

2. Offers and Quotations

  • All quotations are without obligation, unless explicitly stated otherwise.
  • Prices are exclusive of VAT and other applicable taxes or levies.

3. Agreement

  • An agreement is concluded by written or digital acceptance of an offer.
  • Oral agreements are only binding if confirmed in writing.
  • The Agreement commences on the date of signature by both parties and terminates after the agreed period.

4. Execution of services

  • The Supplier shall deliver the Services as stipulated in the Agreement and subject to these General Terms and Conditions.
  • Delivery periods are indicative and not strict deadlines. Exceeding a delivery period does not entitle the Customer to compensation, unless caused by intent or gross negligence.

5. Service Availability, Support & SLAs

We strive to provide 99.8% uptime for the Service, excluding scheduled maintenance and circumstances beyond our reasonable control (e.g., force majeure events, internet outages). Scheduled maintenance will be communicated in advance whenever possible.

  • Standard Support: Email support during business hours (CET).
  • Response Times:
    • Critical issues: initial response within 4 business hours
    • Non‑critical issues: initial response within 1 business day
  • Resolution Commitment: We will use commercially reasonable efforts to resolve issues promptly, but cannot guarantee specific resolution times.

6. Customer Responsibilities

  • Provide accurate information when registering or using the Service.
  • Maintain confidentiality of login credentials.
  • Use the Service only for lawful purposes and in compliance with applicable regulations.
  • Not misuse the Service (e.g., reverse engineering, unauthorized scraping, or distributing harmful content).

7. Intellectual Property

All content, software, and materials provided by Supplier are protected by intellectual property laws. Customer receives a limited, non‑exclusive, non‑transferable license to use the Service. Copying, modifying, or distributing content without prior written consent of the Supplier is prohibited.

8. Confidentiality, Data & Privacy

  • The Parties shall ensure that all confidential information received from the other Party, including business information which one should reasonably know to be of a confidential nature and/or has been designated as such by a Party, as well as personal data, remains confidential. This obligation does not apply insofar as disclosure to a third party is required pursuant to a court order, statutory provision, or for the proper performance of the Agreement.
  • The confidential information received shall only be used for the purpose for which it was provided.
  • If Supplier processes personal data on behalf of Customer, the provisions of the GDPR apply. A separate data processing agreement will be concluded for such processing. Use of the Service is also subject to the Privacy & Cookie Policy.

9. Fees & Payment

  • Invoices must be paid within 30 days of the invoice date, unless otherwise agreed. In case of late payment, Customer owes statutory interest and collection costs.
  • Supplier is entitled to adjust the agreed prices annually on 1 January in accordance with the CBS Consumer Price Index (CPI).
  • Such price adjustment applies automatically and does not require separate approval from Customer.
  • If the price adjustment exceeds 5% compared to the previous year, Customer has the right to terminate the Agreement in writing with two months’ notice.
  • Termination under this article does not release Customer from the obligation to pay for services already delivered.

10. Indemnification

Customer agrees to indemnify, defend, and hold harmless Unicorn.pm, its affiliates, and employees from any claims, damages, liabilities, costs, or expenses (including legal fees) arising out of:

  • Misuse of the Service by Customer;
  • Violation of these Terms;
  • Infringement of third‑party rights by Customer.

11. Limitation of Liability and Force Majeure

  • The Service is provided “as is” without warranties of any kind. Supplier shall not be liable for indirect damages such as consequential loss, loss of profits, or foregone savings.
  • Supplier’s total liability is limited to the amount paid by Customer to Supplier in the 12 months preceding the claim.
  • Supplier is not obliged to perform if prevented by force majeure, including but not limited to: internet or energy outages, strikes, government measures, or natural disasters.
  • In case of force majeure, Supplier may suspend obligations or terminate the Agreement in whole or in part without liability for damages.

12. Termination and Notice

  • Either party may terminate the Agreement in case of attributable breach not remedied within a reasonable period. Supplier may terminate the Agreement immediately in case of bankruptcy or suspension of payment of Customer.
  • Supplier may suspend or terminate access to the Service in case of violation of these Terms or misuse of the platform.
  • Either Party may terminate the Agreement upon expiry of the contract term, provided that two months’ prior notice is observed.
  • Termination does not release Customer from the obligation to pay for services already delivered.

13. Governing Law and Dispute Resolution

  • These Terms and agreements are governed exclusively by Dutch law.
  • Parties shall first attempt to resolve disputes amicably. If this fails, disputes shall be brought before the competent court in the district where Supplier is established.

14. Changes to Terms

  • Deviations from and additions to these Terms are only valid if agreed in writing.
  • If any provision of these Terms is found to be invalid, illegal, or unenforceable, this shall not affect the validity and enforceability of the remaining provisions. The parties shall replace the invalid provision with a valid one that, to the greatest extent possible, reflects the original intent and economic effect.

15. Contact

For questions about these Terms, contact: contact@unicorn.pm

Last updated on 10 December 2025